Cancellation & rescheduling

Rescheduling

Move a booking free of charge with at least 24 hours' notice. Message the WhatsApp number or call — we'd rather move you than lose you, and we hold slots back specifically because moving dates are normal in this business.

Cancelling

• More than 24 hours before the visit: no charge. Any deposit is refunded or held against a future date, your choice.
• Less than 24 hours before the visit: 50% of the job value, or the deposit, whichever is lower.
• No access on arrival, after a 30-minute wait: charged in full, because the slot and the travel are gone.

These apply to one-off jobs. Regular cleaning visits can be skipped with 24 hours' notice at no cost — there's no charge for skipping a week while you're away.

If we cancel

If we have to cancel — illness, vehicle failure, weather that makes travel unsafe — you'll hear from us as early as we possibly can, any deposit is refunded in full, and we'll offer the next available slot at a 10% discount. It's rare, and we treat it as our failure rather than bad luck.

Ending a regular arrangement

There's no contract on domestic regular cleaning. Give us a week's notice and that's the end of it — no exit fee, no final-clean charge, no argument. Commercial agreements run monthly with 30 days' notice on either side.

Complaints

Tell us within 48 hours and we'll re-clean the areas concerned free under the guarantee. If you're still not happy after a re-clean, we'll refund the portion of the job that wasn't right. Raise it by phone or WhatsApp — the person who scheduled the job will deal with it directly.