About us
A cleaning company built around one complaint.
Almost everyone who calls us has had a cleaner before. The story is nearly always the same: it was great for a month, then the cleaner changed, then the standard slipped, and nobody wanted the awkward conversation. Everything about how we run is a response to that.
How we're set up
Ultra Spark Cleaning works out of Birmingham across Birmingham & the West Midlands. We're deliberately local: a tight patch means less time in traffic, real arrival windows instead of "sometime in the morning", and the ability to come back the same week if something needs another look. Growing beyond that would make us worse at the thing people actually hire us for.
Every cleaner is interviewed in person, reference-checked and DBS-checked before their first job, and works through a two-day induction on our checklists and products. We carry £5m public liability public liability insurance and can provide certificates for landlords, agents and commercial clients who need them for their files.
Three rules we don't bend
1. The same cleaner, every visit
Rotating staff is the single biggest reason cleaning contracts fail. Nobody learns the property, nobody feels responsible for it, and small things get missed until they become a complaint. Every client gets a named cleaner and a named back-up who has already worked in the property, so cover is never a stranger.
2. A written checklist, agreed with you
Most cleaning quotes are a number and a promise. Ours comes with the room-by-room list attached, and you can change it any time. It means we can be held to a standard rather than an impression, and it means you never have to have the awkward conversation — you just point at the list.
3. Fixed prices on fixed work
Deep cleans, end of tenancy cleans and after-builders work are priced on the property, not the clock. If the job runs two hours over what we estimated, that's our problem to absorb. It removes the incentive to work slowly, and it removes your risk of an open-ended bill.
The 48-hour re-clean guarantee. If you, your landlord or your letting agent raises a cleaning issue within 48 hours of a job, we come back and re-do those areas at no charge. It applies to every service, it's written on every quote, and there's no small print underneath it.
What we don't do
We don't work at height or clean the outside of windows above ground floor — that needs a pole system and different insurance, and we'd rather recommend someone good than do it badly. We don't do waste clearance beyond normal debris, we don't touch asbestos or biohazard work, and we don't take on jobs where the honest answer is that a specialist will do it better. Saying so upfront costs us the occasional booking and saves everyone the bigger problem later.
Working with us
If you're a landlord, letting agent, contractor or property manager, we work on account with consolidated monthly invoicing, photo reports on every job, and priority slots around check-out dates. Get in touch and we'll set it up properly rather than treating each job as a one-off.
The team
The people who'll be in your home.
A small, employed team — not a rota of agency temps. Every cleaner is enhanced-DBS checked, right-to-work verified, and works two weeks alongside a lead before their first solo visit.
Runs the day-to-day and still quotes most jobs herself. Ring the number during the day and this is usually who answers.
Runs the two-person teams on end-of-tenancy and after-builders work. Ten years in, and unreasonably good with ovens.
Looks after the fortnightly rounds and trains every new cleaner for their first two weeks before they work solo.
Handles office contracts and Airbnb changeovers, including key management and linen rotation.
Photos are being added — we ask every cleaner's consent before their face goes on the site, which takes a little longer and matters more than a stock image would.
Trust, in numbers
Six years, one standard.
If it's not right, we come back within 48 hours
Send one photo of whatever isn't right. We book a return visit inside 48 hours and re-do it at our cost. If you're still not happy after that, you don't pay for that clean. It's in writing on every quote, for every service.
Have a job in mind?
Tell us the property and the date. We'll come back with a fixed price and a slot — usually within the hour during working hours.